Storage companies operate on various models, so if you’re thinking of switching to a different provider for your domestic storage, here are a few questions to help with your decision-making.

What are the security arrangements at the self-storage centre?

Obviously you want a storage unit that is secure against theft and break-ins – but another consideration might be how safe you feel on site. Some locations may feel safer than others, particularly if you are accessing your storage in the evening. CCTV systems and automatic locks are all useful security enhancements that can make you feel more secure.

How do I access my storage unit?

Access at all hours may seem like a convenient arrangement, but it could add to the cost of your storage bill each month.

Some storage units are more accessible than others – do you prefer a drive-up arrangement or are you all right to navigate long corridors or even lifts? Most storage companies will provide trolleys for customers to use.

You may have a preference about the type of lock that secures your storage unit. Does the storage company have an electronic locking system; or is it a padlock or a lock with a key?

Are there staff on site all the time?

Constant staffing is good for security, but it may increase your monthly storage bills. If you’ll only be using your storage unit during business hours, consider whether you really need this enhanced service.

What sizes of storage unit do you offer?

If you think that the amount of stuff you have stored will change over time, opt for a storage company that has a good variety of unit sizes.

Can I manage my self-storage account online?

Managing a storage account online could be a convenient option. Some storage companies will do everything by email, which is great if you prefer to contact an actual person. But others will let you do everything via a website or even an app. Check reviews to make sure this works effectively.

Do you offer self-storage insurance?

Most storage companies will insist that you insure your stored goods against mishaps and accidents like fire and theft. Some self-storage companies have their own insurance, but you’re not obliged to take this offering if you prefer another provider. It’s a good idea to get an exact figure for the monthly cost of self-storage insurance; and then to get a couple of quotes from specialist self-storage insurers to ensure you are getting best value for money.

Can you deliver and pick up the goods I want to store?

Some storage companies will pick up your goods and then deliver them back when you need them again. This can be convenient, but it may mean you have to use specific packing crates or boxes for your stored goods. And it’s likely that this type of storage will drive up your monthly bills.

Other storage companies have a van hire service, or a man and van.

Are the storage units climate-controlled?

Climate-controlled storage ensures that your stored goods will be kept at a constant temperature and humidity. This definitely makes sense if you’re storing sensitive items such as clothing, antiques and musical instruments. It can also make using your storage unit more comfortable in hot weather. But air-conditioning will increase the cost of storage, too.

Making sure you pick the right storage centre

Asking the right questions at the start will ensure you have a long and happy business relationship with your self-storage company.